Eligibility
If you purchased Grainline Plus and you're not satisfied, you can request a refund within 14 days of purchase.
How refunds are issued
- Refunds are issued to the original payment method via Stripe.
- Processing time depends on your bank or card issuer.
- After a refund is processed, Plus access may be revoked.
Chargebacks and disputes
If you believe a charge is incorrect, please contact us first. Chargebacks and disputes may result in immediate loss of Plus access while the dispute is reviewed.
Contact
To request a refund, email support@siluvo.com with the email address on your account and (if available) your Stripe receipt or payment confirmation.